All sales are final. If we get it wrong, we fix it.

For food safety, we can't accept returns of any product, opened or unopened, and we can't resell anything that has left our hands. Please don't mail sticks or packs back to us.

We don't offer refunds or exchanges for taste preference, change of mind, or ordering the wrong pack size. This applies to every pack size and every order.

If the problem is on our end, we'll fix it at no cost to you. That includes:

• Product that arrives damaged, leaking, or unusable
• The wrong item or flavor
• Missing items from your order
• Product that arrives past its best-by date

We'll send a replacement for the affected items. If we can't replace them, we'll refund those items to your original payment method.

Email [email protected] within 7 days of delivery with:

• Your name and order number
• What went wrong
• Clear photos of the product, the packaging, and the shipping package and label (if shipping packaging was damaged)

Keep the product and packaging until your claim is resolved. Claims reported after 7 days, or without photos, may not be eligible. "Delivery" means the date the carrier marks your package as delivered.

• Lost in transit: if tracking hasn't moved for 10 business days, email us within 30 days of your ship date. Once the carrier confirms the package is lost, we'll send a replacement.
• Marked delivered but not received: check with neighbors and your building, then contact the carrier. We'll help you file a claim, but we can't replace packages the carrier shows as delivered to the address you gave us.
• Address errors: please double-check your address at checkout. We aren't responsible for orders sent to an incorrect or incomplete address you provided.
• Returned to sender: if a package comes back as undeliverable or refused, we'll refund the product minus original shipping, or reship it once you cover the new shipping cost.

Orders usually ship within 1 to 2 business days. If you need to change or cancel, email us as soon as possible. We can only change or cancel orders that haven't shipped yet. Once an order ships, it's final.

• Approved refunds go back to your original payment method. Banks usually take 5 to 10 business days to show the credit.
• Shipping charges aren't refundable unless the error was ours.
• Promotional credits and discount codes have no cash value and can't be refunded or exchanged for cash.
• If you have an issue with an order, please contact us before disputing a charge with your bank. We can usually fix it faster.
• We may decline claims that show signs of fraud or abuse, including repeated claims or claims we can't verify.
• We may update this policy. The version posted when you placed your order applies to that order.