Refund policy

14-day first-sip guarantee.

If your 2-pack is not for you, we will refund the product. No return needed.

Our 2-pack guarantee

If you are not satisfied with a 2-pack purchased on quickle.com, contact us within 14 days of delivery and we will issue a full refund for the product. No return required. Please do not mail back opened sticks. This guarantee applies to 2-packs only, and can be used once per address, per flavor. "Delivery" means the date the carrier marks the package as delivered.

Shipping charges are not refundable unless the issue is on our end (wrong item, missing items, or damage in transit).

What is excluded

The first-sip guarantee does not apply to subscriptions, or to any items other than the 2-pack (including 10-packs, 25-packs, bundles, and bulk orders). For those items, we offer replacements or refunds only if we made an error or your order arrived damaged.

If we got it wrong

You are covered on any order, including subscriptions, if it arrived damaged, leaking, or unusable, if we sent the wrong item or flavor, or if something is missing. Contact us and we will make it right with a replacement, reshipment, or refund, whichever fits best.

Food safety

Because of food safety rules, we cannot accept physical returns of food products or opened items. Do not ship sticks back. Contact us and we will handle qualifying orders directly.

How to request help

Email [email protected] with your name, order number, whether you are requesting the 2-pack guarantee or reporting an issue, and a couple of clear photos if anything arrived damaged. Once approved, refunds return to your original payment method. Card processors usually take 5 to 10 business days to show the credit.

Timing

Contact us within 14 days of delivery. After that window, we may be unable to process a refund or replacement. We reserve the right to review unusual claim patterns and may decline requests in rare cases of suspected fraud or abuse.